Return Policy
Effective Date: Oct. 31 2024
At The Tartan Pallette, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund policy below.
1. Returns
You may return items within 30 days of receipt for a full refund or exchange, provided that the item is in its original condition and packaging.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products
- Digital downloads
3. Refund Process
To initiate a return, please contact us at patpatersonpaints@gmail.com. We will provide you with instructions on how to return your item. Refunds will be processed within 7-14 business days, after we receive the returned item.
4. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent).
5. Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.
7. Contact Information
For any questions about our refund policy, please contact us at patpatersonpaints@gmail.com.