Return Policy

Effective Date: Oct. 31 2024

At The Tartan Pallette, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund policy below.

1. Returns

You may return items within 30 days of receipt for a full refund or exchange, provided that the item is in its original condition and packaging.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products
  • Digital downloads

3. Refund Process

To initiate a return, please contact us at patpatersonpaints@gmail.com. We will provide you with instructions on how to return your item. Refunds will be processed within 7-14 business days, after we receive the returned item.

4. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent).

5. Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.

7. Contact Information

For any questions about our refund policy, please contact us at patpatersonpaints@gmail.com.